Rapidly onboard customers with reusable integration templates
Perspectium Service Provider Gateway enables service providers using ServiceNow to rapidly onboard and integrate with their customers. We have created integration templates to enable a streamlined and repeatable process for eBonding with your customers' service management systems. These integration templates provide default mappings for various service management systems and modules, including Cherwell, ServiceNow, and BMC Remedy. All mappings and conditions for eBonding are configurable and can be modified and cloned to build a repeatable integration blueprint for rapid onboarding of your customers.
Whether you're onboarding a new customer or helping an existing customer with a zero-impact upgrade, you need to be able to reliably move large quantities of data - without impacting the performance of your customers' systems or your own. Or you might be automating a process between yourselves and your customer. These are two-way, real-time integrations – delivering synchronization in both directions, and including journal fields, related records, and attachments.
Service Provider Gateway also provides dashboards to monitor the integration health with each of your customers and the ability to export all configurations for a customer integration to an update set allowing easy migration from sub-production to production environments.
Service Provider Infographic
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