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Perspectium Blog

ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.

Integrating ServiceNow with a Data Lake or Data Warehouse

Data lakes and data warehouses are data storage solutions that are often integration targets for ServiceNow. In this post, we address the differences between data lakes and warehouses, to help ServiceNow users make informed decisions as to what to integrate their ServiceNow data with. What Data Lakes and Data Warehouses Have In Common Data lakes and data warehouses are similar, in that they help organizations store and use data more efficiently. Both allow data to…

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Mistakes to Avoid When Implementing ServiceNow Integrations

Mistakes to Avoid When Integrating ServiceNow

Understanding the mistakes to avoid when integrating ServiceNow can help organizations avoid incurring a costly technical debt.  ServiceNow integrations allow organizations to transfer data between ServiceNow and systems that can put the data to better use, such as solutions for reporting, analysis, AI, BI, and ML.  However, if the integrations are not fit for purpose,…

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Replicating ServiceNow Data in a Data Warehouse: A Guide

For greater control and value, organizations can replicate ServiceNow data in a data warehouse. What Is a Data Warehouse? A data warehouse is a centralized system that aggregates and consolidates data from diverse sources, including application log files and transaction apps.  Over time, a data warehouse becomes a rich pool of historical data. Data warehouses…

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A Guide to Requirements Gathering for ServiceNow Integrations

Requirements Gathering for ServiceNow Integrations

Requirements gathering is an essential part of planning and implementing ServiceNow integrations. It helps users tailor their ServiceNow integrations to meet their needs, whilst causing minimal disruption during and following implementation.   Skipping the requirements gathering stage can lead to key considerations being overlooked. As well as having a negative impact on operations, it can also…

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Best Practices for Implementing ServiceNow Integrations Faster

Careful planning can help organizations implement ServiceNow integrations faster, speeding up time-to-value and limiting the need for significant revisions post implementation. ServiceNow integrations allow organizations to automate the transfer of data and information between systems. This helps organizations make better use of ServiceNow data, allowing them to feed it into solutions that can leverage and…

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Outsource ServiceNow Integrations

Why You Should Consider Outsourcing ServiceNow Integrations

Outsourcing ServiceNow integrations allows organizations to benefit from expert services to implement ServiceNow integrations and maintain them over time.  Integrations play a key role in enabling modern organizations to operate smoothly. They allow for data and information to flow between systems, improving the availability of data and reducing an organization’s reliance on error-prone, manual processes…

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How to Fix Slow ServiceNow Instances

Slow ServiceNow instances prevent users from working efficiently with the product, and limit the data and insight that can be gained from the platform. Organizations working with ServiceNow are encouraged to take steps to prevent performance degradation, and tackle it when it arises. Since ServiceNow is a platform that serves a range of business functions,…

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ServiceNow Spokes and the IntegrationHub Explained

ServiceNow Spokes and the IntegrationHub Explained

A ServiceNow Spoke is a “logical group of related actions, subflows and supporting application files.” In the ServiceNow IntegrationHub, Spokes facilitate the connection between ServiceNow and other systems. What is the ServiceNow IntegrationHub (IH)? The IntegrationHub is an API-enabled platform for integrating ServiceNow with other API-enabled systems.  A number of subscription levels for the IntegrationHub…

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How to Improve ServiceNow Data Availability

Improving ServiceNow data availability helps organizations make more productive use of ServiceNow data in analysis, reporting and more.  The most effective way to improve ServiceNow data availability, is to integrate ServiceNow with an external database.  Without integrating the platform, data within ServiceNow is siloed, and difficult to distribute among the systems and people that can…

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The Biggest ServiceNow Integration Challenges and Their Solutions

The Biggest ServiceNow Integration Challenges and Their Solutions

A number of common ServiceNow integration challenges often lead to costly technical debt and poor availability of ServiceNow data around the enterprise.  Such challenges are most prevalent when organizations do not understand the best method of integration for their requirements. Top ServiceNow Integration Challenges Organizations that implement ServiceNow integrations to extract and transfer massive data…

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How to Replicate ServiceNow Data to Third-Party Systems

Organizations that replicate ServiceNow data to third-party systems can extract more value from ServiceNow, and make its data available to employees and departments without direct access to the platform.  In ServiceNow, data replication is particularly crucial to ensure high data availability, self-service access, improved analysis & reporting, and minimal scope for data loss. What is…

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How to Archive Historical ServiceNow Data

How to Archive Historical ServiceNow Data

Organizations are encouraged to archive historical ServiceNow data to ensure instances maintain optimal performance.  Table of Contents: Why Archive Historical ServiceNow Data? ServiceNow instances are a repository of value-adding data. Organizations often use this data to improve internal processes and make informed business decisions. However, the longer an instance runs, the more stale and/or obsolete…

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How to Create ServiceNow Dashboards

How to Create ServiceNow Dashboards

Organizations can create ServiceNow dashboards to support them in visualizing data and trends.  This post highlights the notable features of ServiceNow Dashboards, how they are created, and the alternatives available for data-driven organizations with more extensive requirements than ServiceNow can offer.  Table of Contents: What are ServiceNow Dashboards? ServiceNow Dashboards are a user interface for…

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