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Drinking from the Data Firehose

Date: December 5, 2019
Author: David Loo

“Drinking from the firehose” usually describes a hopeless situation where you’re inundated with more of something than you can handle. And in the world of big data, IoT, and real-time analytics, it is often true – processing and streaming big-data is a LOT like drinking from a firehose. Many technologies endeavor to make bigger and…

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Your 2020 Vision – 11 Tasks to Tackle

Date: November 26, 2019
Author: Alfredo Deambrosi

If you’ve been on Facebook in the last month, you’ve seen the 10-year challenge photos. Some of the contrasts are quite remarkable. But when it comes to ITSM, every single year brings significant differences. What does 2020 have in store for your IT service management? Here are 11 ways that you can move your ITSM…

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4 Ways Healthcare Uses Integrations to Improve Patient Care

Date: October 14, 2019
Author: Alfredo Deambrosi

An increasing volume of data creates new opportunities for healthcare advancements. But healthcare organizations also face ever-present and growing challenges: staying agile, protecting patient data, and gaining insight from the extraordinary amount of available data. To address these issues, healthcare organizations are turning to IT service management. Through a series of recent articles, Future Healthcare…

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Make ITSM Data Visible and Available for Better Service Management

Date: September 25, 2019
Author: Alfredo Deambrosi

Those responsible for service management realize that their processes don’t live in just one department or in one app. Their workflow extends across the organization. Having the right data in all the right places is crucial for visibility and for acting on accurate information. Delivering Real-Time Visibility of ITSM Data At these companies, total visibility…

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For a Happier Customer Journey, Onboard Customers Faster

Date: August 12, 2019
Author: Alfredo Deambrosi

Getting a customer on board with you is just one part of the journey for that customer. But it’s hard to imagine a more important leg of the customer journey. A customer journey is the total experience of a customer with a service provider. It can include getting on board with their supplier. Or requesting…

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Video: How Data Integration Improves Your Service Management

Date: August 5, 2019
Author: Alfredo Deambrosi

In their ongoing quest for consistent and accurate data, service-management professionals seek to integrate systems. Watch the video below to learn how data integration improves service management.  Click here to download The Unrivaled Guide to Data Integration for Service Management.

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Your Essential Source for Process Integration for Service Management

Date: July 12, 2019
Author: Alfredo Deambrosi

The work at your business extends across departments. Whether HR is onboarding a new employee, customer service is creating a ticket, or any number of other processes are taking place, the task often requires work by more than just one department. And just as the task calls for workflow across departments, it also calls for…

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Video: Connecting with Your MSP

Date: July 1, 2019
Author: Andrew Pritchard

What happens when you integrate your service-management processes seamlessly with your service provider? Among other benefits, you accelerate response times, gain real-time visibility into incident status, and monitor the overall performance of SLAs. Watch the video below to learn about connecting more effectively with your service provider.  For more on connecting with your service…

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Video: Integration Solutions for DevOps

Date: June 24, 2019
Author: Andrew Pritchard

With seamless integration between development and the Service Desk, IT can resolve problems and deliver new solutions in the shortest possible time, creating a competitive advantage for the business. This is DevOps at its best. Watch to see how you can integrate the service process between IT operations and development, improving productivity and business performance….

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Video: Incident Integration

Date: June 17, 2019
Author: Andrew Pritchard

Incident management is not just for IT. What happens when you integrate ITSM processes across the organization? Watch to see its effects on productivity, customer service, employee morale, and a business’s bottom line.  To see how real companies are integrating for better service management, download our collection of business stories.

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