Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
Is ServiceNow AI Truly Ready For The Market?
ServiceNow has long been a leading player in ITSM. But as Artificial Intelligence (AI) continues to reshape the ITSM industry, is ServiceNow AI living up to expectations? While the platform has made major strides with AI capabilities, how effectively it’s meeting user needs and addressing market challenges still varies from one organization to the next. In this blog post, we’ll explore ServiceNow’s AI capabilities, assess whether the technology is market-ready, and look into why custom…
A Guide to ServiceNow and ETL Integration & Replication
ServiceNow is a powerful platform widely used for IT service management (ITSM), operations, and business process automation. As organizations increasingly rely on ServiceNow to track everything from incidents to change requests, the need to extract and integrate this data with other systems becomes essential for analytics, compliance, and operational decision-making. But getting that data out…
What Is The Best ServiceNow Snowflake Connector?
The right ServiceNow–Snowflake connector can help organizations maximize their investment into ITSM. As organizations become increasingly data-driven, the need to unify data across critical enterprise platforms is more important than ever. ServiceNow, a leading platform for digital workflows, and Snowflake, a powerful cloud data platform, are often deployed side by side in modern enterprise tech…
How to Configure a ServiceNow Snowflake Data Share
The optimal method for configuring a ServiceNow–Snowflake data share depends on your organization’s requirements. For low-volume, low-frequency, or low-impact tasks, manual methods may suffice—such as exporting data from ServiceNow reports and uploading it into Snowflake via CSV/XML files. These approaches require minimal setup but carry risks: inconsistent processes, human error, limited auditability, and no automation….
ServiceNow API Integration: A Comprehensive Guide
ServiceNow APIs allow organizations to integrate ServiceNow data and workflows with external systems. For many organizations connecting ITSM with monitoring tools, syncing CMDB data across platforms, or automating HR processes, APIs are the backbone of these interactions. But are APIs always the best option? In this blog, we’ll explore: ServiceNow APIs: The Basics Before exploring…
The Ultimate Guide to the ServiceNow CIO Dashboard and Its Strategic Value
The ServiceNow CIO Dashboard provides IT leaders with a strategic, high-level view of their organization’s performance across operations, security, customer satisfaction, and more. In a landscape where CIOs are expected to drive business outcomes—not just manage technology—having real-time visibility into key metrics is essential. But while the ServiceNow CIO Dashboard offers valuable insights within the…
ServiceNow KPI Dashboard: A Comprehensive Guide
Creating and maintaining a well-designed ServiceNow KPI dashboard is essential for maximising investment into the ITSM platform. In general, KPI dashboards turn complex IT service data into easy-to-understand visual insights that help you monitor performance, manage risks, and align IT with overall business goals. A ServiceNow KPI dashboard helps you track the ServiceNow-related metrics that…
The Ultimate Guide to ServiceNow Connectors
In today’s interconnected digital landscape, organizations rely on seamless data integration to drive efficiency and informed decision-making. ServiceNow Connectors play a pivotal role in bridging ServiceNow with various external systems, enabling streamlined workflows and enhanced data visibility. What Is a ServiceNow Connector? A ServiceNow Connector is a powerful integration tool designed to enable seamless communication…
How To Quickly Export All Data in a Table in ServiceNow
Exporting data from ServiceNow tables is a common task for admins, developers, and analysts who need to work with ServiceNow data outside the platform—for reporting, integration, backups, or audits. While ServiceNow provides several ways to export table data, not all methods are equally efficient, especially when you’re working with large volumes of records or complex…
Extracting ServiceNow Data for Power BI, Tableau & Other Business Intelligence Tools
Extracting ServiceNow data for Power BI, Tableau & other business intelligence tools is essential for organizations that want to go beyond operational reporting and uncover deeper insights to drive strategic decisions. Business Intelligence (BI) is the process of transforming raw data into actionable insights that support strategic decision-making. In organizations using ServiceNow, a wealth of…
Get Ready for Knowledge 25: What to Expect and How to Navigate the Show Floor
The countdown is on for Knowledge 25, the premier event for digital transformation leaders, developers, and IT professionals. Whether you’re a first-time attendee or a seasoned veteran, this year’s event promises new insights, cutting-edge innovation, and countless opportunities to connect with the ServiceNow community. What is Knowledge 25? Hosted by ServiceNow, Knowledge 25 is where…
ServiceNow Yokohama Release: What’s New and How to Prepare
The ServiceNow Yokohama Release introduces powerful new features designed to simplify platform management and enhance productivity. Whether you’re a developer, administrator, or business leader, this update delivers advanced tools to automate workflows, streamline integrations, and unlock greater value from your data. From AI-powered agents and query builders to a new data management console, catalog builder,…
How to Prepare for a ServiceNow Upgrade
A ServiceNow upgrade can feel overwhelming—especially with customizations, integrations, and tight timelines in the mix. But with the right planning and tools, it doesn’t have to be stressful. In this guide, you’ll learn how to confidently plan, test, and execute a ServiceNow upgrade—while minimizing risk and disruption. We’ll also show you how backup and data…