COVID-19 (Coronavirus) Response
Perspectium continues to closely monitor the global impact of COVID-19 to ensure continued reliable services for our customers. We have been able to navigate these challenges with no impact to our services.
We would like to share some updates since our original communication.
- Our entire team continues to work remotely in accordance with local government guidelines in each region. We will continue to monitor local guidance and make any decisions based on this.
- We have improved our Work From Home policy to ensure continued safety of our services and customers' data. With a focus on enhanced safety related to working in a home environment. All employees have been trained and compliance certified for these enhanced policies.
- Our service delivery has shown no negative impacts as we closely monitor this continuously. Support response and service availability have maintained our expected standards.
- Perspectium is here for our customers and ready to assist with any challenges however we can.
Please don’t hesitate to reach out to us should you have any questions or require any assistance related to this global challenge. You can email us at customersuccess@perspectium.com.
Many of our customers are examining their own preparations for potential disruptions caused by COVID-19. In the spirit of transparency, one of our core values, we are proactively sharing the information below to support their efforts. We will continue to assess our plans, and share relevant updates, as warranted.
People
Thanks in part to our own technology, Perspectium employees are already able to work from anywhere, and have the resources and tools they need to do their jobs securely from any location. To make determinations around remote work and office closures, we carefully monitor and consider advice from the World Health Organization, the Centers for Disease Control, the U.S. Department of State, and government and health officials in local communities where our employees live and work.
Business Continuity Planning
As a cloud-native company with a geographically-dispersed team and flexible, remote workforce, we are prepared to virtually manage business continuity challenges. Our approach is designed to ensure that our service remains available to our customers during times of natural disaster or other unexpected and challenging events. Our business continuity planning is also intended to ensure we will have open channels for timely communications with our customers and other stakeholders.
Service And Operations
Our cloud service is designed with a high degree of redundancy and geographic fail-over capabilities to reduce the likelihood of significant impact. We maintain policies and procedures for responding to emergencies, including a disaster recovery plan. We have data centers and technical support located around the world, including across North America and EMEA.
At Perspectium, our customers’ success is our success. In times of natural disaster and other unexpected or challenging events, we have plans, processes and teams in place to ensure our service works seamlessly, so our customers can focus on their critical business goals.