Enterprise Service Integration
Service Integration enables inter-application workflow. Service Integrations typically exchange smaller volumes of data, but that data is part of an internal or external workflow process.
Why Is Service Integration Important?
Flow process between CRM and ITSM
Flow process between
CRM and ITSM
Keep your customer service team connected with your IT service team -Â allowing them to pass cases between systems, complete with attachments, journal fields, and more.
Then, keep systems in sync so that everyone knows what's going on.
Connect workflows to enable DevOps
Connect workflows to
enable DevOps
Don't force your ITSM users to work in your development tool - or vice versa.
Perspectium will ensure that work flows seamlessly between ITSM and your development system, and it stays in sync - complete with worknotes, attachments and more!
Integrate service providers in your workflows
Integrate service providers
in your workflows
Assign a ticket to a service provider in exactly the same way that you do with internal teams - ensuring that all the relevant information is passed along, and that you have clear, real-time visibility into how work is progressing.
Connect internal teams using different tools
Connect internal teams using different tools
Its not uncommon for organizations to have more than one ITSM tool - and while that may not be ideal, not keeping those systems in sync is even worse. Share CI data, knowledge and more - and assign work between tools - without the hassle of swivel-chair "connectivity".
Fully automate knowledge management
Fully automate
knowledge management
Even if you have several tools collecting knowledge articles, bring them all together and share your organizational knowledge using Perspectium.
Also, automate knowledge article approvals between tools to deliver process consistency!
Manage acquisitions and divestitures
Manage acquisitions
and divestitures
If you're merging two organizations - or breaking them apart - Perspectium will keep your ITSM data in sync, and allow you to use business rules to determine which data should be stored in which system(s).Â
Sometimes, process extends beyond application silos.
Service Integrations typically exchange data that is part of an executing workflow process. These integrations may be between service management tools, between enterprise applications (such as Jira, Salesforce, ServiceNow, Remedy and SAP) or they may connect out to third-party service providers. These are usually two-way integrations – since synchronization is required in both directions, with single records synching multiple times in multiple directions before the workflow is complete.
We believe that service management workflow shouldn't be constrained within your service management tools - on the contrary, your service management workflow should be inclusive of any tool that participates in that process. Perspectium makes that happen, Â leveraging a deep understanding of service management, and an innovative technology approach that ensures security, availability and upgradability.
But don't just take our word for it. Take a listen to what a couple of Perspectium customers have to say about
integrating their service management processes ...
What are your integrations costing you today?
You are spending a lot more on app to app integrations than you think. Our TCO calculator will figure out how much your integrations are costing you today - and tell you how much they could cost you with Perspectium.
Perspectium Service Integration
Service Integration enables inter-application workflow. Service Integrations typically exchange much smaller volumes of data, but that data is part of an executing workflow process. When we think about Service Integration, we consider workflows and records. Those records may include attachments, related data, or even journals – but we keep it simple by just looking at the number of workflows you are executing, and the number of records that are involved.
