Business processes without application or organization boundaries
Service management is an enterprise-wide discipline, but can often be constrained within a single department or (worse) a single application. Automated service integration saves time, and increases accuracy and responsiveness while promoting people and service providers to work closely together. It allows multi-departmental enterprises to implement best-of-breed applications and service providers while still participating in company-wide service management initiatives by leveraging automation.
Perspectium Service Gateway is a preconfigured service integration product for real-time, bi-directional incident exchange between ITSM platforms. Service Gateway allows different departments within the same company to delegate service workflows without regards to which ITSM application has been implemented. Moreover, when bonding multiple production instances, you can selectively keep all of them in sync as in “follow the sun” support models or to address data sovereignty and privacy requirements.
Service Gateway currently supports the following applications and service providers:
Atlassian Jira Software
Micro Focus Service Manager
What are your service management integrations costing you today?
You are spending a lot more on app to app integrations than you think. Our TCO calculator will figure out how much your integrations are costing you today - and tell you how much they could cost you with Perspectium.
Connecting Apps at Zurich Insurance
In addition to using Perspectium for internal integration, Zurich Insurance also connects its ITSM applications with service providers. Play the video to hear Craig Edwards of Zurich explain how API's and web services were insufficient for Zurich's needs.