Unlock your ITSM data for better business insight
To get the full picture of your business, you need to be able to extract data from your service management applications to combine with information from other parts of your organization. Then you can make use of big data analyses, machine learning tools, business intelligence platforms, and analytics products for actionable insights into improving your business. But extracting that data isn't easy - and often has devastating performance impacts on your applications.
Imagine if your teams could get all the data they needed - in real-time - without impacting the people using the applications? You would be able to use your BI tool-of-choice to deliver accurate, current insights into your business - insights that you could use to make decisions, perform better, avoid surprises and provide improved customer service.
With the ability to extract actionable data in real-time, our customers tell us they are able to deliver information to the business much faster than ever before, and without impacting the performance of their ITSM toolsets. For example, one customer uses our solution to bring their encrypted-at-rest data into their on-premise database for reporting and governance, and another brings together data from a number of sources, including ServiceNow, Avaya, Microsoft Project Server, PeopleSoft, and Microsoft System Center Configuration Manager to get the highest visibility into incidents, including reporting on hierarchies.
Only Perspectium gives you the real-time, ridiculously scalable integration that you require to understand your business in a meaningful way. Custom-built web services integrations can't even extract a fraction of the data volume you need for meaningful analysis - and will drag application performance down to unusable levels.
Actionable Insights in Action
The biggest challenge ServiceNow faced was scale. Their CRM solution is based on multiple ServiceNow instances, and needed real-time, simultaneous integration to their SAP/HANA databases. Previous approaches relied on cumbersome web service calls, which created performance issues for the production servers, so ServiceNow called on Perspectium to provide an integration solution that met their needs.
That solution now moves over 13 million transactions every day - feeding 200+ dashboards and five predictive solutions in the big data environment, and the ServiceNow BI team provides quick results to the business, able to turn around analytics requests in just a few days.
You don't have to worry about impacting application performance, nor restrict the amount of extracted data that you use to make important business decisions. Provide your business with all the information they need, and manage it all from the best-of-breed tools that you already work with - and Perspectium will interconnect everything at the process or data layers to ensure your success.
For more information, click the Contact Us button at the top of the page, or call us on (888) 620 8880 - we would love the opportunity to show you how we can help with your data initiatives.
Actionable Insights with No Perceived Latency
Listen to Craig Edwards of Zurich Insurance discuss the performance of their Perspectium data integration solution. Zurich extracts ServiceNow incident data to a database for real-time reporting, resulting in better business insight.
Advanced Analytics at ServiceNow
Venu Malyala from ServiceNow explains how they have consolidate data for better business intelligence: "We bring all this data together into one single platform, leveraging Perspectium.... We are getting great value from these integrations".