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Digital transformation has been a CIO-level discussion for most of the last decade. A challenge many organizations have faced in their transformation is that application frameworks have primarily remained siloed, aligned to one function without taking into consideration the collaborative workflows that exist in a service-oriented business.

VeriSM™ is a new approach to help create a flexible operating model, based on desired business outcomes and aligned to the digital age. Defined by not-for-profit IFDC (International Foundation for Digital Competencies), with contribution from 70 leading experts in service management, DevOps, Agile, Scrum, Lean, and business management, VeriSM describes a service management approach from the organizational level, looking at the end-to-end view rather than focusing on a single department.

Hosted by Perspectium VP of Marketing, Craig McDonogh, the webinar features IFDC Chief Examiner Suzanne Galletly and VeriSM project manager Sigrid Jansen, who discussed key VeriSM principals such as:

  • The Management Mesh
  • Service culture in a digital environment
  • The impact of technology on service management

If digital transformation is a top priority for your CIO, then VeriSM should be your New Year’s Resolution. View the recording to get an understanding of new service management practices, and hear how early adopters have added value to their business with VeriSM.

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